These Terms and Conditions govern the use of this website and the purchase of hoodies and other products offered through it. By accessing the website, creating an order, purchasing a product, or otherwise using the website, you agree to be bound by these Terms and Conditions.
The business operating this website is:
Company Name: Sivelle
Address: 231 HIGH STREET, ARLESEY, SG15 6SZ
Telephone: +44 7776611741
Email: support@sivelle.online
1. General Terms
These Terms and Conditions apply to all visitors, customers, and users of this website.
By using this website, you confirm that you have read and understood these Terms and Conditions and agree to comply with them.
If you do not agree with any part of these Terms and Conditions, you should not use the website or place an order.
These Terms and Conditions form part of the agreement between you and us when you purchase goods through the website.
Nothing in these Terms and Conditions is intended to exclude, restrict, or limit any rights that consumers have under applicable United Kingdom consumer law.
2. Eligibility to Purchase
You must have the legal capacity to enter into a binding contract in order to place an order through this website.
By submitting an order, you confirm that the information you provide is accurate, complete, and not misleading.
You are responsible for ensuring that your billing information, delivery information, email address, telephone number, and other order details are correct.
We are not responsible for problems caused by incorrect information supplied by the customer, except where applicable law requires otherwise.
You must not use the website to place fraudulent orders, provide false payment information, impersonate another person, or engage in unlawful activity.
3. Product Information
We sell hoodies through this website.
We make reasonable efforts to ensure that product descriptions, images, specifications, colours, sizes, materials, features, and other information displayed on the website are accurate.
Product images are provided for illustrative purposes and may appear slightly different depending on lighting, photography, screen settings, display technology, and other factors.
Minor variations in colour, texture, stitching, measurements, or appearance may occur where such variations do not materially affect the nature or quality of the product.
Customers should review the product description and available sizing information carefully before placing an order.
Nothing in these Terms and Conditions affects your statutory rights where goods are faulty, not as described, not of satisfactory quality, or otherwise fail to meet legal requirements.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not reserve that product.
A product may become unavailable before an order has been accepted.
If a product becomes unavailable after you have placed an order, we may contact you using the details provided during checkout.
Where we cannot supply an ordered product, any payment taken for that unavailable product will be handled in accordance with applicable consumer law.
We reserve the right to change, discontinue, or update products offered through the website.
5. Prices
Product prices are displayed on the website before checkout.
The price applicable to an order is normally the price displayed at the time the order is submitted, subject to correction of obvious errors where permitted by law.
Any applicable delivery charges will be displayed or communicated during the checkout process before the customer completes the order where required.
We may change product prices at any time, but changes will not normally affect orders that have already been accepted.
If a pricing error is identified, we may contact you before processing the affected order.
Nothing in this section permits us to disregard any rights you may have under applicable consumer law.
6. Orders and Contract Formation
When you place an order through the website, you are making an offer to purchase the selected goods.
Submitting an order does not necessarily mean that the order has been accepted.
We may send an electronic acknowledgement confirming that your order has been received.
An acknowledgement of receipt does not necessarily constitute final acceptance unless it clearly states otherwise.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment failure, incorrect pricing, product unavailability, delivery restrictions, or incorrect customer information.
Where an order has been cancelled after payment has been taken, the relevant amount will be handled in accordance with applicable law.
7. Payment
Customers must pay the amount shown during checkout using an available payment method.
You confirm that you are authorised to use the payment method provided for the order.
Payment information must be accurate and valid.
An order may be delayed or cancelled if payment cannot be authorised or processed.
We reserve the right to carry out appropriate verification or security checks before accepting or dispatching an order.
You must not attempt to make payment using stolen, fraudulent, unauthorised, or unlawfully obtained payment information.
8. Delivery
Products will be delivered to the delivery address supplied during checkout.
Customers are responsible for ensuring that their delivery information is complete and accurate.
Estimated delivery dates or delivery periods are estimates unless expressly stated to be guaranteed.
Delivery may be affected by circumstances outside our reasonable control, including transportation disruption, weather conditions, customs processing, carrier delays, public emergencies, industrial action, or other unforeseen events.
We will comply with applicable legal obligations regarding the delivery of consumer goods.
Under UK consumer law, where no different delivery period has been agreed, goods generally must be delivered without undue delay and within the applicable statutory timeframe.
Customers should contact us as soon as reasonably possible if an order has not arrived within the expected period.
9. Risk and Ownership
Responsibility for goods will pass in accordance with applicable law.
For consumer deliveries, risk will generally remain with us until the goods come into the physical possession of the customer or a person identified by the customer to receive them, subject to any applicable legal exceptions.
Ownership of products will normally pass once full payment has been received and the applicable legal requirements have been satisfied.
Customers must not obtain or retain goods through fraudulent payment methods or chargeback abuse.
10. Cancellation Rights for Online Purchases
Consumers purchasing goods online may have a statutory right to cancel their contract without giving a reason.
For many distance sales of goods in the United Kingdom, consumers have the right to notify the trader of cancellation within 14 days after receiving the goods. After giving notice of cancellation, the consumer generally has a further 14 days to return the goods.
Cancellation rights may be subject to statutory exceptions.
To exercise a cancellation right, you should communicate your decision clearly to us.
You may contact us by email at support@sivelle.online.
Nothing in these Terms and Conditions removes any cancellation rights available to you under applicable law.
11. Returns and Refunds
Returns and refunds are handled in accordance with applicable consumer law and any separate return or refund policy made available on the website.
Customers exercising a statutory cancellation right should return the goods within the applicable legal period.
Unless otherwise required by law, customers are responsible for taking reasonable care of goods while they are in their possession.
A refund may be affected where the customer has handled goods beyond what is reasonably necessary to establish their nature, characteristics, and functioning, to the extent permitted by law.
Where a valid statutory cancellation applies, refunds will be processed in accordance with the applicable legal requirements.
Any statutory refund rights relating to faulty or non-conforming products remain unaffected.
12. Faulty, Damaged, or Incorrect Goods
Goods supplied to consumers must comply with applicable UK consumer protection requirements.
Under the Consumer Rights Act 2015, goods supplied under a consumer contract must meet statutory standards, including requirements relating to satisfactory quality, fitness for a particular purpose where applicable, and conformity with their description.
If you receive a product that is faulty, damaged, incorrect, or materially different from its description, please contact us.
We may request reasonable information relating to the problem, including order details and information showing the condition of the product.
Customers may have statutory rights to reject faulty goods, request a repair or replacement, or receive an appropriate refund depending on the circumstances.
The Consumer Rights Act provides important remedies for consumers, including a short-term right to reject qualifying faulty goods in certain circumstances.
Nothing in these Terms and Conditions limits those statutory rights.
13. Customer Responsibilities
Customers are responsible for reviewing product information before purchasing.
Customers should select the appropriate product, colour, size, quantity, and other available options before completing checkout.
You must provide accurate contact and delivery information.
You must inspect delivered products within a reasonable period after receiving them and contact us if there is a problem.
You must use products reasonably and in accordance with their intended purpose.
You must not deliberately damage products and then claim that the goods were supplied in that condition.
You must not make fraudulent refund, payment dispute, or chargeback claims.
14. Website Use
You may use this website only for lawful purposes.
You must not use the website in a way that may damage, disable, overload, interfere with, or compromise the website or its operation.
You must not attempt to gain unauthorised access to any part of the website, server, account, database, payment system, or other connected system.
You must not knowingly introduce viruses, malicious code, automated attacks, harmful scripts, or other damaging technology.
You must not use automated systems to scrape, copy, reproduce, or interfere with website content where such activity is unlawful or unauthorised.
We may restrict access to the website where reasonably necessary to protect the website, customers, or our business.
15. Intellectual Property
Unless otherwise indicated, the website content made available by us, including text, page layouts, product descriptions, original graphics, and other original materials, may be protected by applicable intellectual property laws.
You may view and use the website for personal and lawful shopping purposes.
You must not reproduce, distribute, commercially exploit, modify, republish, or systematically copy protected website materials without appropriate permission where such permission is legally required.
Nothing in these Terms and Conditions transfers ownership of intellectual property rights to the customer.
Any third-party rights remain the property of their respective owners.
16. Prohibited Conduct
You must not use the website for fraudulent, unlawful, abusive, deceptive, or malicious purposes.
Prohibited conduct includes attempting to place fraudulent orders, using unauthorised payment methods, providing deliberately false information, interfering with website security, abusing promotional offers, making fraudulent refund claims, or attempting to obtain goods without payment.
You must not attempt to circumvent security, checkout, payment, pricing, inventory, or access controls.
We may investigate suspicious activity and take reasonable measures to protect our business and customers.
Where appropriate and lawful, suspected criminal or fraudulent activity may be reported to the relevant authorities or payment service providers.
17. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms and Conditions is intended to exclude liability for matters that cannot legally be excluded under applicable UK law.
Subject to applicable law, we are not responsible for losses caused by events outside our reasonable control.
We are not responsible for losses resulting from incorrect information provided by the customer where the loss could reasonably have been avoided by providing correct information.
We are not responsible for indirect or unforeseeable losses except where applicable law provides otherwise.
For consumer transactions, these limitations apply only to the extent permitted by law and do not affect statutory consumer rights.
18. Website Availability and Technical Issues
We aim to keep the website available and functioning properly, but continuous or uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, security updates, hosting issues, software updates, internet outages, or circumstances outside our reasonable control.
We may update, modify, suspend, or temporarily restrict parts of the website when reasonably necessary.
We are not responsible for temporary website unavailability where liability would not arise under applicable law.
Customers experiencing an order-related technical issue may contact us using the contact details provided in these Terms and Conditions.
19. Changes to These Terms and Conditions
We may update these Terms and Conditions where reasonably necessary to reflect changes to our website, products, operating practices, legal obligations, or regulatory requirements.
Updated Terms and Conditions will apply to future use of the website and future transactions from the point at which they are made available.
Changes will not remove statutory rights that already apply to completed transactions.
Where an order has already formed a binding contract, the terms applicable to that contract will normally be those applicable when the contract was formed, unless a lawful change has been agreed.
Customers should review the Terms and Conditions made available on the website when placing an order.
20. Governing Law and Contact Information
These Terms and Conditions are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
If you are a consumer, nothing in these Terms and Conditions prevents you from relying on mandatory legal rights or protections available under applicable law.
If you have questions about these Terms and Conditions, an order, a product, delivery, cancellation, return, refund, or another website matter, you may contact us using the following details:
Company Name: Sivelle
Address: 231 HIGH STREET, ARLESEY, SG15 6SZ
Telephone: +44 7776611741
Email: support@sivelle.online
We will use reasonable efforts to respond to customer enquiries and resolve legitimate issues in accordance with applicable law.