This Privacy Policy explains how Sivelle collects, uses, stores, protects and otherwise processes personal information when you visit our website, communicate with us, create or manage an account, place an order, purchase hoodies, request customer support, or otherwise interact with our online store.
We are committed to handling personal information lawfully, fairly and transparently and to protecting the privacy and security of our customers and website visitors.
Company: Sivelle
Address: 231 HIGH STREET, ARLESEY, SG15 6SZ
Telephone: +44 7776611741
Email: support@sivelle.online
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed in connection with our online retail activities, including information collected when you:
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Browse or use our website.
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View or purchase hoodies or other products offered through our store.
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Add products to your shopping basket.
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Submit or complete an order.
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Create or manage a customer account where this functionality is available.
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Contact us by email, telephone or through website contact features.
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Request information about an order, delivery, return or refund.
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Submit a complaint or customer service enquiry.
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Subscribe to marketing communications where available.
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Interact with website functions that collect technical or usage information.
This Privacy Policy does not apply to information that cannot reasonably identify an individual or that has been permanently anonymised so that an individual can no longer be identified.
2. Personal Information We May Collect
Depending on how you use our website and services, we may collect and process the following categories of personal information:
Identity information, such as your name.
Contact information, such as your delivery address, billing address, email address and telephone number.
Order information, including products ordered, quantities, order value, order number, delivery method, order status and related transaction details.
Payment-related information, including information necessary to process or verify a payment. Payment information may also be processed by payment service providers used to complete transactions.
Account information, where customer accounts are available, including account details and information associated with your order history.
Customer service information, including messages, questions, complaints, return requests, refund requests and other correspondence between you and us.
Technical information, such as IP address, browser type, device type, operating system, website access information and technical information generated when you use our website.
Usage information, including information about how visitors navigate our website, pages viewed, products viewed and interactions with website functions.
Marketing preference information, including whether you have requested or agreed to receive certain marketing communications.
We aim to collect only personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Personal Information
We may collect personal information directly from you when you provide it to us, including when you:
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Complete checkout.
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Place an order.
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Enter delivery or billing information.
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Contact customer service.
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Submit an enquiry.
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Request a return or refund.
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Create an account.
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Subscribe to communications.
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Provide information in connection with a complaint or dispute.
Certain information may also be collected automatically when you use the website through technical technologies necessary for website functionality, security and performance.
We may also receive information from service providers involved in processing transactions, payments, deliveries, website hosting, fraud prevention or other services necessary to operate our online store.
4. Purposes for Which We Use Personal Information
We may use personal information for the following purposes:
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To receive, confirm and process orders.
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To provide products purchased by customers.
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To arrange shipment and delivery.
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To communicate information about an order.
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To verify transaction or customer information when reasonably necessary.
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To process eligible cancellations, returns or refunds.
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To provide customer support.
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To respond to questions, complaints or enquiries.
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To maintain appropriate transaction and business records.
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To manage customer accounts where available.
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To operate and maintain our website.
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To protect our website, customers and business against fraud, misuse or security threats.
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To investigate suspicious transactions or activity.
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To comply with applicable legal, regulatory, accounting or tax obligations.
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To establish, exercise or defend legal claims.
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To understand website performance and improve the operation of our services.
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To send marketing communications where permitted by applicable law and where the required permission has been obtained.
We will not use personal information for purposes that are incompatible with the purposes for which it was originally collected unless such use is permitted by applicable law.
5. Lawful Bases for Processing
Where UK data protection law applies, we process personal information only where there is an appropriate lawful basis.
Depending on the particular processing activity, this may include:
Performance of a contract: We may process personal information when necessary to process your order, accept payment, arrange delivery, manage a return or refund and otherwise perform our obligations relating to your purchase.
Legal obligations: We may process certain information when necessary to comply with legal, tax, accounting, regulatory or other obligations applicable to our business.
Legitimate interests: We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests may include operating and protecting our website, preventing fraud, maintaining business records, improving customer service and defending legal claims.
Consent: Where the law requires consent for a particular activity, we may process personal information based on your consent. Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Order and Transaction Processing
When you place an order, we may process information necessary to:
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Identify the customer.
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Record products selected for purchase.
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Calculate and process the order.
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Confirm receipt of the order.
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Process or facilitate payment.
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Prepare the products for dispatch.
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Provide the delivery information required for fulfilment.
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Communicate regarding delivery or order status.
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Handle customer service requests relating to the order.
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Process an eligible return, cancellation or refund.
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Maintain appropriate transaction records.
Without certain required personal information, we may be unable to accept, process or fulfil an order.
7. Payment Information
Payments may involve the processing of payment-related information required to complete a transaction.
Where payment services are provided by a payment service provider, that provider may process payment information in accordance with its own legal and security responsibilities.
We do not require customers to provide information unrelated to the payment or transaction.
We may retain transaction records showing information such as the amount paid, order reference, transaction status and other details reasonably necessary for accounting, customer service, fraud prevention and legal compliance.
8. Delivery and Fulfilment Information
To deliver an order, it may be necessary to provide relevant personal information to businesses involved in order fulfilment or delivery.
Such information may include:
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Recipient name.
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Delivery address.
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Telephone number where needed for delivery.
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Email address where needed for delivery notifications.
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Order or shipment reference.
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Other information reasonably required to complete delivery.
We seek to limit information provided for delivery purposes to information reasonably necessary for the relevant service.
9. Service Providers and Sharing of Personal Information
We may share personal information with service providers where reasonably necessary to operate our website and provide our services.
These may include providers supporting:
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Website hosting.
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E-commerce functionality.
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Order processing.
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Payment processing.
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Delivery and logistics.
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Information technology services.
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Website security.
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Fraud prevention.
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Customer communications.
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Professional, accounting or legal services where required.
We do not disclose personal information merely for unrelated purposes.
Where service providers process personal information on our behalf, we expect personal information to be handled in accordance with applicable data protection requirements and appropriate contractual arrangements.
We may also disclose information where required by law, court order, regulatory requirement or another lawful authority.
10. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, maintain security, remember certain preferences, operate shopping functions and understand website performance.
Some technologies may be necessary for essential website functions, such as maintaining shopping basket functionality, security or checkout processes.
Other technologies may require consent before they are used.
Where consent is required, users should be provided with an appropriate opportunity to make a choice concerning the relevant technologies.
You may be able to control certain cookies through your browser settings. Disabling essential cookies may affect the operation or availability of certain website functions.
11. Marketing Communications
Where marketing communications are offered, we will process personal information for electronic marketing purposes only where there is an appropriate legal basis and any required permission has been obtained.
You may withdraw your consent or request to stop receiving marketing communications at any time.
Requests to stop marketing communications do not affect service communications that may still be necessary in connection with an existing order, transaction, customer enquiry or legal obligation.
We may retain limited information necessary to record that a person has opted out so that their marketing preference can be respected.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by applicable law.
Retention periods may depend on factors including:
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The type of personal information involved.
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The purpose for which it was collected.
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The duration of the customer relationship.
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Whether an order or transaction remains active.
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Customer service or dispute requirements.
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Accounting and tax requirements.
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Fraud prevention requirements.
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Applicable limitation periods.
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Legal or regulatory obligations.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable legal requirements.
13. Security of Personal Information
We take reasonable organisational and technical measures designed to protect personal information against:
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Unauthorised access.
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Unauthorised disclosure.
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Accidental loss.
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Misuse.
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Unauthorised alteration.
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Destruction.
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Other unlawful processing.
Access to personal information should be limited to persons or service providers who reasonably require access for legitimate business purposes.
However, no internet-based system or electronic storage method can be guaranteed to be completely secure, and customers should also take reasonable steps to protect their account credentials and devices.
14. International Transfers of Personal Information
Some service providers involved in operating an online store may process information outside the United Kingdom.
Where personal information is transferred internationally and UK data protection law requires additional safeguards, appropriate measures will be used as required by applicable law.
The safeguards required may depend on the destination country, the recipient, the nature of the processing and the legal mechanism available for the relevant transfer.
15. Your Data Protection Rights
Subject to applicable law and the circumstances of the processing, you may have rights concerning your personal information, including the right to:
Access: Request confirmation of whether we process your personal information and request access to eligible personal information.
Rectification: Ask us to correct personal information that is inaccurate or complete information that is incomplete.
Erasure: Ask us to delete personal information where the legal conditions for deletion are satisfied.
Restriction: Ask us to restrict processing of personal information in certain circumstances.
Data portability: Receive certain personal information in an appropriate format or request its transfer where the legal requirements for portability are satisfied.
Object: Object to certain processing based on legitimate interests and object to the use of personal information for direct marketing.
Withdraw consent: Where processing is based on consent, withdraw that consent at any time.
These rights are not absolute and may be subject to conditions, limitations or exemptions under applicable law.
16. Right to Object to Processing
You have the right to object to certain processing of your personal information where the processing is based on legitimate interests.
If you object, we will consider the circumstances and the applicable legal requirements when determining whether processing should continue.
Where personal information is processed for direct marketing purposes, you may object to that processing at any time.
Once a valid objection to direct marketing has been received, the relevant personal information will no longer be processed for that direct marketing purpose, except to the extent that limited information must be retained to record and respect the objection.
17. Requests Concerning Your Personal Information
You may exercise applicable data protection rights by contacting us using the contact information stated in this Privacy Policy.
We may need to request information reasonably necessary to verify your identity before responding to a request. This is intended to protect personal information against disclosure to an unauthorised person.
We may also request clarification where necessary to understand the scope of a request.
We will handle valid requests within the time periods required by applicable data protection law.
In some circumstances, applicable law may permit or require us to refuse all or part of a request. Where required, we will explain the relevant reason.
18. Children's Privacy
Our website and products are intended for general retail customers and are not designed for the purpose of intentionally collecting personal information from children who are not legally able to provide the information or enter into the relevant transaction.
If we become aware that personal information relating to a child has been provided in circumstances where it should not have been collected, we may take reasonable steps to delete or otherwise appropriately handle that information.
Parents or legal guardians who believe that personal information concerning a child has been provided to us may contact us using the details in this Privacy Policy.
19. Changes to This Privacy Policy
We may revise this Privacy Policy when necessary to reflect changes in:
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Our website or business operations.
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The way personal information is processed.
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Services used in connection with our website.
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Security or operational practices.
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Applicable legal or regulatory requirements.
The version displayed on our website will apply to personal information processing from the time the revised Privacy Policy takes effect.
Customers and website visitors are encouraged to review this Privacy Policy periodically to remain informed about how personal information is handled.
20. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or if you wish to exercise an applicable data protection right, you may contact us using the following details:
Company: Sivelle
Address: 231 HIGH STREET, ARLESEY, SG15 6SZ
Telephone: +44 7776611741
Email: support@sivelle.online
We will review privacy-related enquiries and respond in accordance with applicable data protection requirements.