This Shipping Policy explains how orders for hoodies are processed, prepared, dispatched, delivered, and handled in relation to shipping matters. It applies to purchases made through this website and should be read carefully before placing an order.
1. Order Processing
Once an order has been successfully placed and payment has been accepted, the order will enter our processing system.
During processing, we may verify the order details, payment status, product information, quantity, delivery address, and other information required to prepare the order for shipment.
Orders are processed using the information provided by the customer at checkout. Customers are responsible for ensuring that all delivery details are complete and accurate before submitting an order.
2. Order Confirmation
After an order is successfully submitted, the customer may receive an order confirmation containing information relating to the purchase.
An order confirmation confirms that the order has been received. It does not necessarily mean that the order has already been dispatched.
If any information relating to the order requires clarification before shipment, we may contact the customer using the contact details provided with the order.
3. Shipping Address
Customers must provide a complete, accurate, and deliverable shipping address when placing an order.
The shipping address should include all information necessary for successful delivery, including the recipient's name, building or house information, street, town or city, postcode, and country where applicable.
We are not responsible for delivery difficulties caused by incorrect, incomplete, outdated, or improperly entered shipping information provided by the customer.
4. Changes to the Shipping Address
If a customer notices an error in the shipping address after placing an order, the customer should contact us as soon as possible at support@sivelle.online.
We will make reasonable efforts to update the address where possible.
However, once an order has entered the dispatch process or has been handed to a delivery carrier, we may no longer be able to change the shipping address.
Customers should therefore carefully review their delivery information before completing checkout.
5. Order Preparation
Before shipment, ordered hoodies may be checked, packed, and prepared for delivery.
Packaging may vary depending on the quantity, size, and nature of the products contained in the order.
We may use appropriate protective packaging to reduce the risk of damage during normal transportation.
6. Dispatch
An order is considered dispatched once it has been transferred for delivery.
Where shipment information is available, customers may receive a dispatch notification or shipping confirmation.
The availability and amount of tracking information may depend on the delivery service used for the order.
7. Shipping Charges
Any applicable shipping charges will be displayed during the ordering or checkout process before the customer completes the purchase.
Shipping charges may vary depending on the delivery destination, order contents, parcel characteristics, and available shipping method.
Customers will be able to review the applicable charges before submitting payment for the order.
8. Delivery Time
Delivery times may vary depending on the destination, order processing requirements, carrier operations, transportation conditions, public holidays, weather conditions, customs procedures, and other circumstances outside our reasonable control.
Any delivery estimate provided in relation to an order should be treated as an estimate unless expressly stated otherwise.
We will make reasonable efforts to ensure that orders are prepared and dispatched appropriately.
9. Delivery Delays
Although reasonable efforts are made to support timely delivery, delays may occasionally occur.
Possible causes of delay may include unusually high order volumes, carrier disruptions, severe weather, transportation interruptions, address problems, customs processing, security checks, or other circumstances beyond our reasonable control.
A delay does not necessarily mean that an order has been lost.
Customers who experience an unusually long delay may contact us so that the available shipment information can be reviewed.
10. Tracking Information
Where tracking is available for an order, the customer may receive tracking details after dispatch.
Tracking information is provided by the relevant delivery carrier and may not always update immediately after a parcel enters the carrier's network.
Temporary gaps or delays in tracking updates do not necessarily indicate that the shipment has stopped moving.
Customers should allow reasonable time for tracking systems to update.
11. Delivery Attempts
Delivery carriers may make one or more attempts to deliver an order to the shipping address provided by the customer.
If no person is available to receive the parcel, the carrier may leave delivery instructions, arrange another delivery attempt, leave the parcel in an appropriate location where permitted, or direct the recipient to a collection location.
The exact procedure depends on the carrier and the circumstances of the delivery.
12. Failed Delivery
A delivery may fail where the shipping address is incorrect, incomplete, inaccessible, or where the recipient cannot be reached or does not collect the parcel when required.
If a parcel is returned following an unsuccessful delivery, the customer should contact us for assistance.
Any further shipping arrangements will depend on the circumstances of the returned parcel and the information available at that time.
13. Parcels Marked as Delivered
If tracking information shows that an order has been delivered but the customer cannot locate the parcel, the customer should first check the delivery location carefully.
Customers may also wish to check with other members of the household, reception areas, building management, nearby secure locations, or other places where the parcel may reasonably have been left.
If the parcel still cannot be located, the customer should contact us and provide the relevant order information so that the matter can be reviewed.
14. Lost Shipments
If an order appears to have been lost during transportation, customers should contact us at support@sivelle.online.
We may review available tracking information and, where appropriate, communicate with the delivery provider regarding the shipment.
The resolution of a lost shipment will depend on the circumstances of the order, the available tracking records, and the outcome of any carrier investigation.
15. Damaged Parcels
Customers are encouraged to inspect the parcel and the ordered products after delivery.
If an order arrives with visible transportation damage or if the products appear to have been damaged during shipment, the customer should contact us as soon as reasonably possible.
Customers may be asked to provide the order details and clear photographs showing the parcel, packaging, shipping label, and affected product where relevant.
This information may help us assess the shipping issue.
16. Incorrect Items Received
If a customer receives a hoodie that does not correspond with the item ordered, the customer should contact us at support@sivelle.online.
The customer should provide sufficient information to identify the order and the item received.
We will review the order records and provide appropriate assistance based on the circumstances.
17. International Shipping and Customs
Where an order is shipped across national borders, it may be subject to customs processing, import requirements, inspections, or other procedures imposed by the destination country.
Customs procedures may affect delivery times.
Customers are responsible for ensuring that products ordered through the website may lawfully be imported and received in the destination country.
Any customs-related requirements will depend on the laws and procedures applicable to the destination.
18. Circumstances Beyond Our Control
We are not responsible for shipping delays or interruptions caused by events outside our reasonable control.
Such events may include natural disasters, extreme weather, carrier disruption, transportation failure, labour disruption, government restrictions, customs delays, public emergencies, infrastructure failures, or similar circumstances.
Where such events occur, we will make reasonable efforts to assist customers using the information available to us.
19. Customer Responsibilities
Customers are responsible for providing accurate order and delivery information, monitoring relevant shipping notifications, and taking reasonable steps to receive or collect their order.
Customers should contact us promptly if they become aware of an address error, delivery problem, damaged shipment, missing parcel, or other shipping-related issue.
Providing complete order information when contacting us can help us review the matter more efficiently.
20. Contact Information
For questions regarding shipping, dispatch, delivery, tracking, damaged parcels, missing orders, or other delivery-related matters, customers may contact us using the following details:
Company: Sivelle
Address: 231 HIGH STREET, ARLESEY, SG15 6SZ
Telephone: +44 7776611741
Email: support@sivelle.online
Please include the relevant order details when contacting us regarding a shipment so that we can review the matter appropriately.